Rummy App's Privacy Policy — Your information is completely secure

Rummy App (rummyapp.onl) is one of Bangladesh's most popular online gaming platforms. We place the highest priority on our users' privacy. This Privacy Policy applies to all users of the Rummy App website and mobile application.

By reading this policy, you will learn what types of information Rummy App collects, why it is collected, how it is used, and the steps we take to protect it. Using Rummy App means you have agreed to this Privacy Policy.

We believe transparency is the best policy. This Privacy Policy contains no hidden terms — everything is stated in plain language so you can fully understand it.

Rummy App collects your information in several ways, as detailed below:

Information provided at registration:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Residential Address
• National ID or passport number (for KYC verification)
• Information related to your preferred payment method

Automatically Collected Information:

• IP Address and Device Type
• Browser and operating system information
• Time spent on the site and pages visited
• Gaming History and Transaction Records
• Information Collected via Cookies and Tracking Technologies

Rummy App uses collected data only for legitimate, specified purposes. Here is how we use your information:

• Account Management: For registration, login, and account verification.
• Payment Processing: To process deposits and withdrawals safely.
• Customer Support: To resolve your issues quickly and provide the right support.
• Security Assurance: To identify and prevent fraud, money laundering, and suspicious activity.
• Platform Development: To improve the user experience and introduce new features.
• Fulfilling Legal Obligations: To comply with regulatory requirements.
• Promotional Communications: To inform you about bonuses and offers, with your consent.

Rummy App never sells your data to third parties for advertising purposes.

Rummy App shares your personal information with third parties only in limited, specific circumstances, as outlined below:

• Payment Providers: Necessary information is shared with payment partners such as bKash, Nagad, and Rocket to process transactions.
• Identity Verification Services: Your information may be shared with a verification agency to complete the KYC process.
• Legal Requirements: Information may be disclosed in response to a court order or a request from a government regulatory authority.
• Technology Service Providers: We work with trusted technology partners for server hosting and data analytics services.

Outside of the cases mentioned above, Rummy App does not share your information with any third party. All third parties with whom data is shared are contractually bound to uphold our privacy standards.

Rummy App uses industry-leading technology to keep your data secure. Here are the details of our security measures:

• SSL/TLS Encryption: All communication between you and Rummy App servers is secured with 256-bit SSL encryption.
• Data Encryption: Sensitive data at rest is protected using AES-256 encryption.
• Two-Factor Authentication (2FA): An additional layer of security is applied to account logins.
• Firewall Protection: A robust firewall system is in place to prevent unauthorized access.
• Regular Security Audits: Regular security audits are conducted by independent third-party experts.
• Restricted Staff Access: Only authorized personnel can access data, and only to the extent necessary.

The Rummy App website and app use cookies and similar tracking technologies. Cookies are small data files stored on your device.

The cookies we use:

• Essential Cookies: Required for core site functionality, such as keeping your login session active.
• Functional Cookies: Helps remember your preferences and settings.
• Analytics Cookies: To understand how users are navigating and using the site.
• Security Cookies: To detect fraud and ensure secure transactions.

You can manage cookies through your browser settings. However, disabling certain essential cookies may affect the functionality of some Rummy App features.

As a Rummy App user, you have several important rights over your own data:

• Right to Access: You may request details of what personal information we hold about you.
• Right to Rectification: You may request a correction if any of your information is inaccurate.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: In certain cases, you may request that the use of your information be restricted.
• Right to Data Portability: You may request a copy of your data in a readable format.
• Right to Object: You may object to the use of your data for specific purposes.
• Right to Withdraw from Marketing Communications: You can opt out of promotional emails or SMS at any time.

To exercise any of these rights, please contact us. We will generally respond to your request within 30 business days.

Rummy App does not store your information indefinitely. Each category of data has a defined retention period:

• Account Information: For as long as the account is active, and up to 5 years after closure for legal requirements.
• Transaction Records: 5 to 7 years, in accordance with financial regulatory requirements.
• Gaming History: Up to 2 years after account closure.
• KYC Documents: Up to 5 years after account closure for legal purposes.
• Log Files & Technical Data: Typically up to 1 year.

Once the retention period expires, data is securely deleted or anonymized.

Rummy App is strictly prohibited for anyone under the age of 18. We do not knowingly collect personal information from minors.

• Age verification is mandatory at the time of registration.
• If we become aware that information has been collected from a minor, it will be deleted immediately.
• If you believe your child is using Rummy App, please contact us immediately.

Rummy App reserves the right to update this Privacy Policy at any time. We will notify you in advance of any significant changes.

• Continued use of the site after any changes constitutes your acceptance of the updated policy.
• The date of the latest update is always shown at the top of this page.
• We recommend checking this page regularly.

For any questions or concerns about this Privacy Policy, or to make a request regarding your data, please contact us:

• Email: [email protected]
• Support: 24/7 live chat support is always available on the rummy app.
• Response Time: We typically respond within 24 to 48 hours.