Rummy App FAQ — All your questions answered here

Click the "Forgot Password?" link on the login page. An OTP will be sent to your registered mobile number or email. Use that OTP to set a new password. The OTP is valid for 10 minutes only, so make sure to use it in time.

No. Under Rummy App's terms, each person may only create one account. Attempting to open multiple accounts using the same mobile number, email address, or device may result in all associated accounts being permanently banned.

KYC verification is required to secure your account and ensure safe financial transactions. You may need to submit a copy of your National ID or passport when making a withdrawal. This process is completely secure, and your information is never shared with any third party.

Too many incorrect password attempts may temporarily lock your account for security reasons. Wait 30 minutes and try again. If the issue persists, email [email protected] or reach out via live chat.

Rummy App currently supports deposits via bKash, Nagad, Rocket, and bank transfer. Mobile banking deposits are credited within minutes. The minimum deposit amount is BDT 100.

Deposits are usually reflected within 5–10 minutes. If it takes longer than 15 minutes, try refreshing the page. If the issue persists, contact live support with your transaction ID and a screenshot — it will be resolved promptly.

The maximum daily deposit limit depends on your payment method. Generally, bKash and Nagad allow up to BDT 25,000 per transaction. This limit increases as you move up VIP tiers. For more details, Deposit Page see here.

Withdrawals on Rummy App are typically processed within 5–15 minutes. During peak hours, it may take up to 1 hour. Withdrawals made between 12:00 AM and 6:00 AM may be processed the following morning.

The minimum withdrawal amount on Rummy App is BDT 300. Standard members have a daily withdrawal limit of BDT 50,000. VIP members are eligible for higher limits. For more details, Withdrawal Page see here.

If your withdrawal is rejected, your balance is usually returned to your account. The most common reasons are incomplete KYC, a mismatched mobile number, or unmet bonus wagering requirements. Try again with the correct details or contact support.

As a new member, you'll receive a welcome bonus on your very first deposit. The bonus amount and terms may vary depending on the current offer. Make sure to apply the relevant promo code during registration to claim your bonus.

No, bonus balance cannot be withdrawn directly. Every bonus comes with a wagering requirement — meaning you need to place bets totalling a specified multiple of the bonus amount. Once the requirement is met, the bonus converts to your main balance and can then be withdrawn.

You'll receive a referral bonus when someone registers using your referral link or code and makes their first deposit. The more you refer, the more you earn. Bonus amounts are determined by the current promotion.

Rummy App offers multiple rummy variants including Points Rummy, Pool Rummy, and Deals Rummy. You'll also find Bingo, slots, card games, and Live Casino games. Detailed rules are available on each game's page.

After logging in, go to the Tournament section. You'll see a list of ongoing and upcoming tournaments. Review the entry fee and prize pool details, then click the "Join" button. The entry fee will be deducted from your account.

Rummy App has an auto-reconnect feature that brings you back into the game automatically once your connection is restored. However, if the disconnection lasts too long, the system may automatically fold your hand. We recommend using a stable internet connection at all times.

Yes. The Rummy App uses a certified RNG (Random Number Generator) system that ensures every game result is fully fair and random. Third-party audit firms regularly verify this system. There is no room for manipulation or bias of any kind.

Change your password immediately and notify live support. Our security team will review recent activity on your account and, if necessary, temporarily suspend it while the investigation is underway. Keeping Two-Factor Authentication enabled can help prevent situations like this.

Rummy App's support team is available 24/7. You can reach them directly via live chat. To contact by email, write to [email protected]. Responses are typically sent within 1–2 hours.

Responsible gaming means knowing your limits. Rummy App lets you set deposit limits, take self-imposed breaks, and temporarily suspend your account. To find out more, Responsible Gaming View page.

Yes, the Rummy App is available on both Android and iOS. Android users can download and install the APK file directly. iOS users can download it from the App Store. For more details, Download Page see here.

To install the APK on your Android phone, you need to enable the "Unknown Sources" option. Go to Settings → Security → Unknown Sources and turn it on. You can disable it again after installation. If you still run into issues, try freeing up storage space and attempting the install again, or contact support.

Yes, the Rummy App is completely free to download and install. The app is only 15–20 MB, so it downloads quickly. You will need to add balance to your account to play games, but the app itself is entirely free.